GENKAN CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE (CRM)
GENKAN is Customer Relationship Management software for Holiday and Short Rental property management.
Customer Relationship Management or CRM as it is more widely called, is more than just software, but is a strategy for doing business, managing a property management company’s interactions with customers, clients, owners, internal service and sales prospects. It involves using software technology such as GENKAN to organise, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, accounts, property maintenance alll at one point.
The overall goal in designing GENKAN was to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.
Measuring and valuing customer relationships is critical to implementing this strategy.
GENKAN achieves all of this, whether it is simply a means of capturing all customer communications to having a fully automated property managment business work flow solution,
GENKAN can help you get there.
GENKAN ‘s CRM methodologies are focused on building individual customer relationships for the purpose of creating and maintaining a loyal return customer base.
GENKAN works across all area’s of your property management business to help harmonize customer-centric thinking in the entire organization. This inter-departmental cooperation also reduces cost, increases efficiency, and in the long term will improve the customer experience.
Whether you are a small startup company with ten properties, or a large company which manages hundreds,GENKAN can provide the functionality and expertise to help you take your program to the next level.
GENKAN is is a “cloud” based system which mean that it can be accessed from anywhere in the world, on you PC, laptop, IPAD or mobile phone and is hosted on a dedicated server by Digital Pacific in it’s Sydney Data centre